Your Chauffeur Questions Answered
Can’t find what you are looking for? Call or message our reservations team any time.
Are you a taxi or car hire company?
No. UK Luxury Rides is a dedicated chauffeur company. Every booking is pre-arranged and includes a professional chauffeur driving a luxury vehicle — we do not offer self-drive hire or street-hail taxi services.
Which areas do you cover?
We are based in London and cover the whole of the UK, including all major airports, cruise terminals, railway stations and cities such as Manchester, Birmingham, Oxford, Cambridge, Bath and Edinburgh.
How is the price calculated?
You receive a fixed, all-inclusive quote before you confirm, based on vehicle, distance, time and any extras. There is no surge pricing. Airport parking, waiting time allowances and tolls are explained clearly in your quote.
How long will my chauffeur wait at the airport?
We monitor your flight and include complimentary waiting time on airport collections, starting from when your flight actually lands. If you are held up at passport control, just let us know.
Can I book a chauffeur by the hour?
Yes. Our as-directed service lets you keep the car and chauffeur for as long as you need, with unlimited stops within your booked hours. Half-day and full-day packages are also available.
Do you provide child seats?
Yes. Baby seats, child seats and booster seats are available free of charge on request. Please tell us your children’s ages when booking so we can fit the right seats.
How far in advance should I book?
We recommend booking as early as possible, especially for weddings, major events and Rolls-Royce hire. We can often accommodate short-notice requests too — call us and we will do our best.
What is your cancellation policy?
Most bookings can be cancelled free of charge up to 24 hours before pick-up. Weddings, events and multi-vehicle bookings may have different terms, which we confirm in writing at the time of booking.







